Experience
OSS and Services leader
Innovation Customer Proactive Expert
Year: 1/2015-Present, Place: Paris France, Company: Nokia France - Wireless
As part of the Cusomter Support Service Experts Team my role is to provide OSS End to End solution support, perform on site support introduce and specify services for customer to increase the OSScapabilities.
Specification and architecture definition for converged OSS solution (GSM/LTE/UMTS/SmallCell/IoT)
Feature owner for several OSS news features , including smallCell management and LTE network elements.
Specification and design of several plugins and applications on top of 5620 SAM network management system to enhance operator efficiency and operability.
Innovation several application for proactive support teams, detection, analyse and resolution.
Project Innovation:
- LTE Proactive Monitoring
- Command Line Interface for 5620SAM platform
Certification:
- LTE Support certification Radio and Optimisation (CNF,CNP, CNA)
- HTML 5 Expert certification
- VMWare administration.
- Oracle Administration and troublshooting.
- Linux expertise.
OAM End to End Solution Expert
OSS Support Expert
Year: 1/2007-Present, Place: Paris France, Company: Alcatel-Lucent France - Wireless
As part of the Technical Experts Center Team my role is to provide End to End solution support, perform on site support introduce and specify services for customer to increase the OAM capabilities.
Specification and architecture definition for converged OAM solution (GSM/LTE/UMTS)
Feature owner for several news features to be designed on the new converged network management system (LMS), including smallCell management and LTE network elements.
Specification and design of several plugins and applications on top of 5620 SAM network management system to enhance operator efficiency and operability.
On site support:
- 1 week Orange Poland: Add Secondary Main Server and upgrade Regional Operation Centre
- 1 week Orange France: introduction and support of UA 5.1.
- 4 weeks Orange Israel: On site training for local engineers and support for UA 5.1 upgrade.
- 10 weeks AT&T U.S.A: On site training for local engineers and support for UA 6.0 introduction.
- 4 weeks AT&T U.S.A: on site support Redmond WA, UA 7.1 Field introduction.
- 6 weeks AT&T U.S.A: on site support Redmond WA, UA 8.1 Field introduction.
On job training
- 4 weeks Alcatel-lucent Beijing China: on job training within the design team for the new O&AM design Odyssey, security, and the OAM 5.1 new features.
- 8 weeks Alcatel-lucent Beijing China: on job training within the design team for the new O&AM design Odyssey, security, and the OAM 5.1/6.0 new features.
- 8 weeks Alcatel-lucent Naperville U.S.A: on job training for remote GPS U.S team. Introducing several tools to increase system test team daily work.
- 4 weeks Alcatel-lucent Naperville U.S.A: Early Customer Evaluation preparation and presentation for AT&T New Management System introduction Light Radio mMnagement System.
OAM End to End system Expert
Security Expert
Year: 4/2004-12/2006, Place: Paris France, Company: Nortel Networks Europe - Wireless
As a part of the Global Support Team my mission is to provide End to End OAM system expertise support including GSM/UMTS support to customers and Verification Office teams. I also contributed as security GPS SME (Subject Matter Expert) my role is to detect, define and notify any security issue on Nortel Equipments.
Special missions:
10 weeks participation within the UMTS system validation teams:
- UIIV NRP/Upgrade
- UIIV Load/soak (ORANGE) V4.0 (Mycom protima signaling counters treatment)
- FIIV Final assessment V4.0 (call processing)
UIIV: UMTS system integration team
On site support:
- 3 weeks release 5.0 introductions for the following customers: Partner Israel, Mobilkom Austria, VDF Spain and KTF Korea.
- 2 weeks mission O2 UK. CORE/ACCESS elements Migration.
- 2 weeks mission Vodafone Italy. upgrade for release 4.1
- 2 weeks mission O2 UK. OAM upgrade for release 4.1
- 8 weeks mission Partner (Orange Israel) Israel. SFE4900 Servers Migrations including Access, Core, Circuit elements and End to End support for all oam aspects.
- 9 weeks mission Partner (Orange Israel) Israel. Support V4.1 Upgrade and End to End support for all oam aspects.
- 9 weeks mission Cingular wireless (Raleigh/Puerto Rico) U.S.A. Support for EDGE and V15.0 upgrade and deployment (September/October/Novembre 2004).
- 4 weeks mission Cingular wireless (Raleigh/Charlotte) U.S.A. Support for BSC 2G to BSC e3 replacement (April 2004).
- 3 weeks mission T-Mobile (New York) U.S.A. Support for BSC e3 upgrade (May 2004).
NRP/NOA Team leader
Year: 1998-3/2004, Place Paris: France, Company: Nortel Networks Europe - Wireless
The team mission:
Specification and design of new procedures for BSS and GPRS network reconfiguration.
Developed Tools to help operators perform several reconfiguration on the BSS network (Site reparenting, BSC reparenting, LAC, PCM and TEI reconfiguration).
Specified tools to activate new features on the OMC-R such as EDGE, AMR, GPRS, NMO1 and CellTiering,
Introduced new innovative configuration tool to secure configuration procedures and reduce operations cost for the operators (Reparenting using drag and drop feature).
Designed and developed the BSC 2G to BSC e3 equipments migration procedure.
Adapted new OMC-R plug-ins to reconfigure the GPRS network,
Example: adding Gb/Agprs links, adding card to increase traffic capacity and dynamic query of the GPRS objects.
Contributed on the following activities:
- Development
- Pre-integration
- Teams planning (activities scheduling)
- Co-ordination with other teams
Management and co-ordination of the outsourcing team (Mera team in Russia)
Co-operated on upgrade procedures development:
- OMC-R upgrade (SUN servers and workstations)
- BSS upgrade (Nortel Networks BSC,BTS,TRX,TCU)
- PcuSN upgrade (Nortel Networks passport 8k/15K)
Managed the team knowledge transfer to the remote team (outsourcing to MERA Russia) the remote team was composed of 15 engineers.
Special customer operations:
- 5 days mission Digifone Ireland. OMC-R update after Y2K operation. (November/1999)
- 5 days mission Digifone Ireland. OMC-R Upgrade software. (June/2000)
- 3 days mission VIAG Intercom Germany. Presentation of the methods and procedures for 2G BSC replacements by e3 BSC
- 2 months mission Cingular wireless (Raleigh) U.S.A. BSC e3 introduction Verification office (VO) activities (April/May 2003).
- Performed client support activity (troubleshooting, Diagnosing).
ELIPSE Designer
Year: 1998-3/2004, Place: Paris France, Company: CRIL INGENIERIE
Specification and design of new software simulation module for CDMA Cellular System.
6 months research and define algorithm specification to simulate a CDMA network coverage module.
Elaborated a CDMA network introduction course and trained the company engineers.
Designed the module to calculate the CDMA networks coverage using ELIPSE application
